Expertise from across our team
HOW WE HELP
Every engagement draws on people who have done the work themselves, in state agencies and provider organizations across the country.
Growth into new states
We read waivers and regulations, prepare applications, and build the crosswalks and analysis you need to expand.
Katie, Danielle, Michael
Self-direction and FMS
State-level and national experience in a niche few consultants know well.
Katie, Danielle, Rachel
Operations and turnaround
Compliance, licensing, billing and growth, guided by leaders who have run agencies.
Monica, Michael
Leadership and culture
Executive coaching, culture change, and talent and change management.
Monica, Anne
Clinical and dual diagnosis
IDD and co-occurring mental health services, behavioral health programs and accreditation.
Monica, Michael
Workforce and partnerships
DSP growth and retention, Medicaid and HCBS markets, and national partner networks.
Anne, Jackson, Rachel
CONSULTING IN ACTION
What our consulting delivers
Kept an agency open
We stepped in with a Virginia provider facing closure and helped get them back on stable footing.
Interpreted waivers and regulations
We read and interpret them, then build the crosswalks and analysis agencies need to act.
Found missing funds
We helped an agency identify money it was owed and map its facilities and network of care.
Offered IDD guidance
We guide agencies on IDD services, self-direction and whole-person support.
Leaders who have run the systems you work in
WHO YOU WORK WITH
Dr. Monica McCall, Founder & CEO
Founded Creative Options and grew it to ~$18M in annual revenue
Katie Dempsey, MA, COO
Led the budget for California’s $500M+ Self-Determination Program
Danielle Isola, MPH
Led statewide oversight of a $383M self-direction program
Michael Burnett, MS
Runs a $25M IDD budget across Arizona, Iowa and Utah
Anne Kluesner
Ran nonprofit programs on budgets up to $7.9M
Rachel Feldman, MSW
15 years in HCBS, from Medicaid consulting to national associations
We work alongside your team
Tell us what you’re facing
A new state, a waiver change, a compliance gap or a leadership challenge.
We scope it together
We match the right experts on our team and agree on goals and timing.
We do the work with you
Hands-on support that builds your team’s capacity, not just a report.
LET'S TALK
Tell us what your agency needs
We’ll connect you with the right person on our team.
Rachel Feldman, MSW
Director of Partnerships, IDD Services